Privacy Policy
Last Updated: April, 2025
At PlumbX Inc. (“we,” “us,” or “our”), we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, plumbx.com (the “Site”), or engage with our plumbing services. By using the Site or our services, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our Site or services.
1. Information We Collect
We may collect the following types of information:
Personal Information:
Information that identifies you as an individual, such as:
Name
Email address
Phone number
Service or mailing address
Payment details (e.g., credit card info, securely processed via third-party providers)
Non-Personal Information:
Information that does not directly identify you, such as:
Browser type and device information
IP address
Site activity (e.g., pages visited, time spent on the Site)
Service-Related Information:
Info you provide when requesting a quote or scheduling a service, like:
The nature of the plumbing issue
Preferred appointment times
2. How We Collect Information
We collect information in these ways:
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You provide it directly: When you complete forms, contact us by phone or email, or request services.
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Automatically: Via cookies and analytics tools (like Google Analytics) when you use the Site.
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From third parties: Such as payment processors or marketing platforms (if applicable), who help us deliver services.
3. How We Use Your Information
We use your information to:
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Provide and manage plumbing services
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Process payments and maintain records
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Respond to your messages and provide customer support
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Send service updates, appointment reminders, and (with your permission) promotions
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Analyze and improve our Site and services
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Comply with legal obligations or protect our business, customers, or others
4. When We Share Your Information
We don’t sell or rent your personal info. We may share it with:
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Trusted service providers (e.g., payment processors, web hosts, scheduling tools) — strictly for business purposes and under confidentiality agreements
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Legal authorities — if we’re required to by law or to protect our rights
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Business successors — in the case of a merger, acquisition, or business restructuring
5. Cookies & Tracking Technologies
We use cookies and similar tools to:
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Understand how visitors use the Site
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Improve performance and user experience
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Offer relevant content
You can manage or disable cookies in your browser settings. Just know that some features may not work as intended without them.
6. Your Choices & Rights
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Marketing emails: You can opt out at any time by clicking “unsubscribe” or contacting us.
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Access & updates: Contact us to access, update, or delete your personal data.
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Do Not Track: Our Site does not currently respond to “Do Not Track” browser signals.
7. Data Security
8. Data Retention
9. Third-Party Links
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: hello@plumbx.com
Phone: 843-405-8800
Address: PlumbX Inc., 3427 W Montague Ave, Ste 7, North Charleston, SC 29418
